If we had to live with 99.9 percent effort we would have:
One hour of unsafe drinking water every month.
Two unsafe plane landings per day at O’Hare.
16, 000 pieces of lost mail every hour.
22, 000 checks deducted from the wrong bank account every week.
500 incorrect surgical operations every week.
12 babies given to the wrong parents.
20, 000 incorrect drug prescriptions each year.
800, 000 credit cards with incorrect information.
Performance is every day, every minute thing, not once a week or once in a while.
It is about squeezing one more transaction per second. Life demands better than near-perfect because 100 percent effort is the only thing that truly makes sense!
Do twice what is expected of you.
Stephen Choo Quan
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